Returns

TYTOCARE 30-DAY MONEY BACK GUARANTEE Tyto backs every sale of TytoHome with a 30-day money back guarantee. If you don’t like the product, if it just doesn’t work for you, return it. Within 30 days of receipt, TytoHome may be returned for any reason. If you would like to request a refund or exchange, please contact Tyto by phone (1-866-971-8986) during business hours (8am-5pm EST) or email the support team support@tytocare.com Briefly explain to Tyto your reason(s) for requesting a return. Tyto can better serve you if they understand the reasons for your request. When Tyto receives your package, Tyto will credit the card you paid with or send a check for the full purchase price of your product (s). Please allow up to a couple of weeks for package delivery to Tyto, and for Tyto to process your request(s).

  • Return Policy
  • Within 30 days of receipt items may be returned for any reason. Tyto will not refund shipping costs, unless items are defective. Defective items may be returned for any reason within 30 days of receipt with a full refund of your purchase price, including shipping costs. Tyto does not accept returns after 30 days.

TytoHome device One (1) Year Limited Warranty

TytoCare warrants the TytoHome branded product, which includes the base unit, its software and ancillary parts (the “Product”), to be free from defects in materials and workmanship when used normally in accordance with TytoCare’s published guidelines for a period of ONE (1) YEAR from the date of original purchase (“Warranty Period”). Warranty for battery is for one (1) year. TytoCare’s published guidelines include information contained in this User Manual, the instructions available on the Tyto App, and in the Product’s technical specifications.

TytoCare does not warrant that the operation of the TytoHome will be uninterrupted or error-free. If the Product is determined by TytoCare to be defective during the Warranty Period, TytoCare shall, at its option, repair or replace the Product free of charge to the original purchaser. In the event TytoCare cannot repair or replace a product determined to be defective during the Warranty Period, TytoCare will refund the amount of the original purchase price upon receipt of proof of purchase. To receive warranty repair or replacement, a warranty claim must be made during the Warranty Period and within ten (10) days following the discovery of the defect. In addition, the Product must be returned to TytoCare in accordance with the instructions provided at the time the claim is made. Warranty claims must be submitted in writing as follows:

TytoCare Inc. 106 W. 32nd Street, New York, NY 10001

This warranty is subject to the following limitations:

This warranty is valid only if the sticker at the bottom of the Product is present indicating the serial number and manufacturing details.

  • Neither Sanford Health nor TytoCare is responsible for damage arising from failure to follow instructions relating to the use of the Product.
  • The user shall be responsible for proper maintenance and handling of the Product.
  • No warranty is extended if the Product has been altered or modified in any way.
  • No warranty is extended to any Product that has been misused or damaged.
  • This warranty is extended only to the original purchaser of the Product.
  • This warranty does not include problems or product malfunctions caused by the user’s acts (or failure to act), the acts of others, or events beyond TytoCare’s reasonable control.

NO OTHER WARRANTY

This limited warranty is the only warranty made by TytoCare or Sanford Health for the Product. TytoCare and Sanford Health MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NEITHER TYTOCARE NOR SANFORD HEALTH REPRESENTS THAT THE PRODUCT WILL MEET THE PURCHASER’S OR USER’S REQUIREMENTS.

TytoCare’s sole liability under this warranty will be, at its option, to either repair or replace the defective Product or to refund or credit the purchase price to the original purchaser. IN NO EVENT SHALL TYTOCARE OR SANFORD HEALTH BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO, ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR DAMAGES FOR ECONOMIC LOSSES, LOST PROFITS, BUSINESS INTERRUPTION, OR LOST INFORMATION, ARISING OUR OF YOUR USE OF THE PRODUCT, EVEN IF TYTOCARE OR SANFORD HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING OUT OF WARRANTY OR CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT. THE USER AGREES THAT UNDER NO CIRCUMSTANCES WILL TYTOCARE’S OR SANFORD HEALTH’S LIABILITY RELATING TO THIS PRODUCT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT.